Core Phrases
Making a Call
- Hello, this is [Your Name] calling.
- May I speak with [Person], please?
- Is now a good time to talk?
- I’m calling about [topic].
Answering
- Hello, [Company/Name], how can I help you?
- May I ask who’s calling?
- One moment, please. / Please hold.
- I’ll transfer your call.
Clarifying
- Could you please repeat that?
- Could you speak a little more slowly?
- How do you spell your last name?
- Let me read that back to you.
Dialogue (Appointment Call)
Receptionist: Good morning, City Clinic. How can I help you?
Caller: Hello, this is Abel Kassa. I’d like to schedule an appointment.
Receptionist: Sure. May I have your date of birth, please?
Caller: It’s March 4th, 1995.
Receptionist: Thank you. What day works for you?
Caller: Next Tuesday morning, if possible.
Receptionist: We have 9:30 AM. Does that work?
Caller: Yes, that’s perfect. Could you text the address?
Receptionist: Of course. I’ll text it now. See you next Tuesday at 9:30.
Caller: Thank you. Have a nice day.
Leaving a Professional Voicemail
Keep it short: name, reason, callback info.
Hello, this is [Your Name]. I’m calling about [purpose].
You can reach me at [your number].
Please call me back when you’re available. Thank you.
Speak clearly. Repeat your phone number once at the end.
Spelling Names & Taking a Message
- “Could you spell that, please?” — “It’s Kassa: K-A-S-S-A.”
- “Let me confirm your number: (555) 123-4567.”
- Taking a message: “Can I take a message?” “I’ll have [Person] call you back.”
Bad Connection Fixes
- I’m sorry, the line is breaking up.
- Could you please repeat that?
- May I call you right back?
- I’ll send the details by text/email to confirm.
Practice
- Role-play: Call a clinic to make an appointment (time, date, reason).
- Leave a 20–30 sec voicemail using the script.
- Practice spelling your full name and confirming a phone number.