Lesson 19 — Emergencies & 911

Call for help clearly: describe what happened, where you are, and who needs help.

Dialogue (Calling 911)

Operator: 911, what’s your emergency?

You: There’s a car accident on Maple Street near 3rd Avenue. Two cars hit each other.

Operator: Is anyone hurt?

You: Yes, one person looks injured and is not moving.

Operator: What is your phone number?

You: 555-123-4567.

Operator: Help is on the way. Please stay on the line.

You: Okay.

Key Phrases

  • “There’s an emergency…” / “I need an ambulance / police / fire department.”
  • “The address is [street] near [landmark].”
  • “One person is hurt / bleeding / not breathing.”
  • “My phone number is [number].”
  • “I will stay on the line.”

Practice Scripts

Use these short scripts to practice:

Quick Quiz

1) What is the first important thing to give the operator?

2) When should you hang up?

3) Which situation is not for 911?

4) A good phrase during a call is…

Previous Next