Store Dialogue (Return/Exchange)
You: Hi, I’d like to return these shoes. They don’t fit me.
Clerk: Do you have the receipt?
You: Yes, here it is. I bought them last week.
Clerk: Would you like a refund or an exchange?
You: An exchange, please. I’d like a larger size.
Clerk: No problem. I’ll check if we have that size in stock.
Key Phrases
- “I’d like to return/exchange this.”
- “It doesn’t fit / It’s damaged / It doesn’t work.”
- “Here is my receipt.”
- “I’d like a refund / exchange, please.”
- “Do you have this in a larger/smaller size?”
Writing Practice — Email to Customer Service
Use this template to request a return or exchange for an online order.